Refund policy

At BOUIOS, STEVEN, we believe every drive should be clutter-free, comfortable, and enjoyable. We take immense pride in crafting and selecting high-quality car organizers, vehicle storage hooks, and durable car trash bags designed to elevate your everyday travel experience. However, we understand that sometimes an item might not fit your specific vehicle setup or meet your expectations. If you need to make a return or request a refund, our detailed policy below outlines how we handle the process with transparency, speed, and fairness.

30-Day Hassle-Free Guarantee

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it—unworn, unused, and undamaged.

  • It must be in its original packaging, complete with all included accessories, attachments, and tags.

  • You must provide a valid receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Reach out directly to our Customer Support Lead, Shane Sturtevant, at [email protected]. Please include your Order Number, a clear photo of the product in its original condition, and a brief description of the reason for the return.

  2. Receive Instructions: Once your request is reviewed and approved, our support team will provide you with a Return Authorization and clear shipping instructions.

  3. Ship the Package: Pack your item securely to prevent damage during transit and mail it to our official return address:

    Return Address:

    45 Denholm Street, Rosebud VIC 3939, Australia

Note: Items sent back to us without first requesting a return will unfortunately not be accepted.

Return Shipping Fees

  • Customer Change of Mind: If you decide to return an item due to a change of mind or personal preference (e.g., color selection or vehicle fit issues unrelated to product defects), you will be responsible for paying the direct cost of return shipping.

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong product, please contact us immediately within 48 hours of delivery. We will arrange a replacement or cover all return shipping costs.

Damaged or Defective Goods Upon Delivery

Please inspect your order as soon as it arrives. If your car organizer, hooks, or trash bags are compromised during transit:

  1. Take clear photos or a short video showing the damage to both the item and its external packaging.

  2. Email the evidence to [email protected] along with your Order Number.

  3. We will prioritize sending a complimentary replacement or issuing a full refund once verified.

Refunds & Processing Time

  • Inspection: Once we receive and inspect your returned package at our Rosebud facility, we will send you an email notification confirming receipt and detailing the status of your refund.

  • Approval & Issuance: If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card provider—it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please email us at [email protected].

Non-Returnable / Non-Refundable Items

  • Items showing visible signs of intentional abuse, wear, or permanent installation modification.

  • Gift cards or promotional items provided free of charge.